Frequently Asked Questions (FAQ)

general

What is a spokenote sticker?

A spokenote sticker allows you to add video to anything and easily share it with anyone. The sticker has a unique scannable spokenote code, which when scanned with a smartphone or tablet takes you to a website, where you can record or view a video. No account setup required.

How do I buy spokenote stickers / spokenote codes? 

You can buy online at https://shop.spokenote.com. It will soon be available in retail stores near you.

I received a spokenote sticker. What do I do with it?

If someone sent you a spokenote sticker or you just bought one, all you have to do is scan the spokenote code with your smartphone (e.g., iPhone, Samsung Galaxy) or tablet (e.g., iPad). It will take you to a webpage on your browser and you can record a video or view a video that has been recorded for you. It’s that simple! See an example video (just 40 seconds) at https://spokenote.com.

What are some recommended uses for spokenote codes?

We’ve come up with hundreds of ways you can put spokenote codes to use, personally and professionally. Whether you are using your spokenote sticker to attach a video greeting to a gift card, or you’re a real estate agent who wants to show a video tour of your latest listing on a flier, spokenote allows you to add video to anything. If you think of new creative ways to use spokenote codes, just text us at +1-424-401-5204.

Do I have to pay a subscription fee?

our only cost to use spokenote today is when you purchase spokenote stickers. In the future, we may add premium services that would come with a monthly or annual subscription.

Will there be other products with spokenote codes coming?

Yes! We have a number of exciting releases up our sleeve, so be on the lookout for new products launching soon at spokenote.com.

record video

How do I upload a video?

First, scan the spokenote code with a smartphone. You will be prompted to go to a web page. When you tap that, you will be taken to a browser, which opens our webapp. On that web page, you will be able to record a video or select an existing video. Once you preview the video, you will be able to upload it. Helpful hint: make sure to keep your phone unlocked and browser active to ensure your video uploads properly.

How many times can I re-record/re-select the video before upload?

Before uploading a video (“Upload”), videos can be re-recorded/re-selected as many times as you’d like until you are happy with the preview.

After “Upload”, can I re-record/ reselect a new video?

Once the video is uploaded, it cannot be changed. You can use another sticker to record a new video. You can buy more spokenote stickers / spokenote codes from  https://shop.spokenote.com.

Is there a maximum length of the video that I can record?

The video length is currently capped at 5 minutes. 

When I scan a spokenote code, I receive a message that spokenote code is locked?

The only time you’ll receive this notification is if someone scans the exact same  spokenote sticker at or around the same time you do. In this case, whoever is first to access the code will have the ability to record a video, while the other user will receive notice that the spokenote code is currently locked. If you know the code is still available, please wait 10 minutes before scanning again. If the first user has recorded a video already, the code will no longer be available to you, and you’ll have to scan a new code. If you have problems using your sticker, please contact us anytime.

Can I restrict access to the video with a PIN / passcode?

Yes! If you create an account, you can restrict access to the video with a 4-digit PIN. Only the users with that pin can access the video.

Can I download a recorded video to my phone?

Yes, you can download the video after recording to your phone. The videos are saved to the default Downloads folder on your phone. Please see the Download video section for more details.

Once I’ve used a spokenote sticker to record a video, who has access to it?

Once you’ve used your code and recorded a video, anyone you send the spokenote sticker to will be able to view it. The spokenote team is also able to access and review videos sent using spokenote stickers for support purposes. 

Can I see if my spokenote has been viewed?

We currently do not offer this feature but plan to add it in a future release.

Can I send a single video to multiple spokenotes?

You can upload a saved video to different spokenotes. We currently do not allow for mass video uploads.

view video

How long can I view a video associated with my spokenote code?

We plan to have all your videos available indefinitely. If a video becomes inactive (not viewed in 15 months), they are automatically moved to cold storage and may require up to a business day to retrieve. 

How many times can I watch a video?

Each video can be viewed as many times as you like. After a certain number of views, the video views may be supported by ads or ad-free subscription charge.

When I scan a spokenote code, I see an error message and no video is being played.

Please contact support using one of the following:

  • Email us at support@spokenote.com  
  • Call or text us at +1  424-401-5204 
  • Using the chat button on our homepage or inside our web app.

When I scan a spokenote code, my video stops playing in the middle?

Please contact support using any of the contact methods above.

Can I download the video after viewing?

Yes, you can download the video to your phone after viewing. There is a download video button that appears after the first view of the video on your phone. The videos are saved to your default Downloads folder on your phone or tablet. Please see the Download video section for more details.

download video 

Where are the videos downloaded?

The videos are saved to the default “Downloads” folder on your phone or tablet. 
  • iOS iPhone / iPad: When you download the video in Safari on your iPhone or iPad, the video is saved to the Downloads folder under iCloud Drive on the “Files app” by default. To see your downloaded file, open the “Files app” and find the folder “Downloads”.  
  • Android phone / tablet: By default, Google’s Chrome browser downloads Files to the “Downloads” folder located on the internal storage of your Android phone or tablet. 

Can I download the videos to camera roll directly from Safari on iPhone / iPad?

Due to security reasons, iOS does not allow websites to access camera roll from a browser like Safari. This is a useful security feature that prevents random websites from downloading photos and videos onto your camera roll. In the future, we are planning to release an app that can save videos directly to your camera roll.

Can I download the videos to camera roll directly from Chrome on an Android phone or tablet?

Due to security reasons, Android OS does not allow websites to access camera roll from a browser like Chrome. This is a useful security feature that prevents random websites from downloading photos and videos onto your camera roll. In the future, we are planning to release an app that can save videos directly to your camera roll.

Can I change my default Download folder in Safari on iPhone or iPad? 

You can follow the steps below to change the default download location in Safari on your iPhone or iPad:
  • Open “Settings”.
  • Scroll down and select “Safari” from the list of apps.
  • Under “General”, click on “Downloads”.
  • On the “STORE DOWNLOADED FILES ON” dialog, click on the dropdown button next to “On my iPhone” and tap on a folder to change the download location. Alternatively, if you wish to choose another location or a new folder, tap on “Other” and select a folder or create a new one by tapping the new folder icon on the top right corner. 

Can I change my default Download folder to SD Card in Chrome on an Android phone or tablet? 

You can follow the steps below to change the default download location in Chrome on your Android phone or tablet:
  • Go to Chrome Settings. (a) open “Chrome” browser, (b) tap on “Hamburger Menu”, (c) select “Settings” in the dropdown menu.
  • On the “Settings” screen, scroll down to the “Advanced” section and tap on “Downloads” under that section.
  • On the “Downloads” screen, tap on “Download location” and select “SD card” from the popup and tap on “Done”. Make sure “Ask where to save files” is turned OFF.

user accounts

Do I need an account to use spokenote code?

No! You don’t need a user account to use spokenote codes. However, we realized that people might like to save videos to a collection or add security PINs to their videos, so we’ve enabled account setup so you can enjoy some of the features we have coming soon!

How can I register or signup for a spokenote account?

Signup is simple and easy. When you go to https://smile.spokenote.com/, you will be able to sign up for an account using your phone number or email. 

Can I view a list of videos linked to my email/phone number?

Currently, this feature is not supported, however, this is an upcoming feature.

Can I use a default Security PIN to lock all my videos?

  • Yes, there are 3 steps to accomplish it.
    • First, create a default Security PIN (4-digit code) on your profile page. 
    • Next, check the box “Ask for PIN” below Security PIN on your profile page. This will enable prompting you to add Security PIN after uploading a video. 
    • After uploading a video, choose “Use default PIN” when you are prompted to enter a PIN. 

How can I change the PIN for a video?

  • Once a PIN is added to a video, it cannot be changed. We have plans to enable this in the future.

platforms

What platforms do you currently support?

We currently support iOS and Android. The browsers we tested included Safari and Chrome on iOS and Chrome on Android. While other browsers should work, your mileage may vary on other browsers. If you have any issues, please contact our support team with a detailed message that includes the browser and device OS you are using. 

Can I use it from a desktop / laptop?

spokenote is a mobile-first platform and only iOS and Android platforms are supported. We plan to support other platforms soon. While our application can be used on a desktop or laptop with a camera and microphone, your mileage may vary depending on your browser and OS.

contact us

How do I contact the spokenote™ support team?

You can contact us through email, text or website.
  • Email us at support@spokenote.com  
  • Call or text us at +1  424-401-5204 
  • Using the chat button on our homepage or inside our web app.

How long does it take to respond?

Our response time depends on the volume of the support requests at the time. We usually try to respond in 1 to 2 business days.